Privacy policy

1. PRIVACY NOTICE FOR SILESSO

Silesso respects your concerns about privacy and recognize the importance of being transparent regarding the personal information we collect about you.

This Privacy Notice applies to personal information we collect in connection with our products and services, for example when you visit our website or engage with us through social media platforms or when you contact our Customer Assistance.

This Privacy Notice describes the types of personal information we collect about you, how we may use that information, with whom we may share it and the rights you have regarding our use of that information. This notice also describes the measures we take to protect the security of the personal information, how long we retain it and how you can contact us to exercise your rights.

This Privacy Notice may be updated periodically to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site and/or send you an e-mail to notify you of any significant changes and indicate at the top of the notice when it was updated.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

This section explains, for each situation, what personal information we may collect directly from you (either on a voluntary basis or through automated means) and what personal information may be collected (or we may receive) from other sources.

At the moment of collection, we will inform you whether the provision of personal information is optional or mandatory for us to provide a particular product or service. Where the collection is mandatory, we may not be able to provide you with the product or service you requested if you choose not to provide that information to us.

Please note that our products and services are not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen. If we become aware that we have inadvertently received personal information from a customer under the age of sixteen, we will delete the information from our records.

When you purchase our products or use our services online

  • For any type of purchase, we will collect your credit card numbers and other payment information. We will keep your shopping history (what you bought, when and where you bought it and how you paid for it) if we can relate the purchase to your account.
  • If you make an online purchase, we will also collect your contact information including your name, billing and shipping address, e-mail address, telephone number.
  • Services, we will record our calls for security and training purposes, and to improve the services we provide to you. We may also collect additional information through your correspondence with us.
  • If you purchase an item and ask us to deliver your purchase to someone else, we will collect the recipient's name, postal address and email address to send the item to the recipient.

When you visit our Website

  • We obtain certain information by automated means when you visit our Websites, such as through cookies and web beacons. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. The information we collect in this manner may include the IP address of the device you use to connect to the Internet, information regarding your browsing behavior (such as the date and time of your visit, the time you spend on each page, the ads you click on or the website you link from) or the contents of your virtual shopping bag between visits.
  • Cookies and web beacons are only used if you have accepted them on you first visit by continuing your navigation on our Website.
  • If you link your Facebook or Google account or accounts from other third party services to Silesso VOF (for example, by using their login features), we will also receive your public profile data from those accounts (such as your name, e-mail address, profile picture, language preference, unique identifier). The information we get from those services may depend on your settings and their privacy policies, so please check what those are.
  • If you decide to register to “My Account”, we will collect your name, address, e-mail address, country of residence, telephone number, username and password. You may also choose to provide us your gender, date of birth and to store billing and shipping information as well as credit card information, wish list of products or address book on a voluntary basis.

When you participate in surveys, competitions, events or promotions

  • We may collect your contact information including name, e-mail address and country of residence, mobile number, as well as your gender or birth date. We will always let you know whether providing the information is mandatory or optional, as well as any consequences for not providing the requested information.
  • We may also collect any personal information submitted or received through customer surveys, competitions and events such as your feedback, responses, shopping preferences or image.

When you contact us or we contact you

  • When you contact or are contacted by our Customer Assistance, we may collect information such as your name, address, e-mail address, telephone number, date of birth, payment information, shopping history and records of correspondence.
  • When we contact you by e-mail, we may use cookies and web beacons to know when you have clicked and opened our e-mail.
  • If you contact us or we contact you on our social media pages, we may collect your social media username, your comments, questions or feedback.

3. HOW DO WE USE YOUR PERSONAL INFORMATION?

We will use and process your personal information for the purposes described in this section. Please note that one or more purposes may apply simultaneously to the same personal information.

For Example;

We may use your e-mail address to confirm your order and to send you marketing communications.

To provide our products and services;

  • We will process the relevant personal information described in the previous section to provide you the products and services you have requested.
  • We rely on the contract we have with you as the lawful basis to process your personal information for such purpose. If you choose not to provide the information, we have requested from you, we may not be able to perform properly our contractual obligations.

For Example

  • When you purchase products on our Websites, we will use your name and address to deliver the products and your credit card details to effect payment.
  • When you visit our Websites, we will use cookies that are strictly necessary to enable the services on our website that you have specifically requested (for example, use the shopping basket function or pay for your products).

To communicate and interact with you

  • If you have given us you consent through an appropriate mechanism such as ticking a box, managing technical settings or any other action indicating clearly your consent, we will use your contact information to send you offers, news and updates about our products, services and events via the channel you have chosen (such as e-mail or mobile phone). We will personalise and tailor these communications to your preferences and interests based on our legitimate interest to improve your customer experience as explained in the next section.
  • You can choose at any time to unsubscribe from marketing e-mails by clicking on the unsubscribe link included in each e-mail (or by contacting our Customer Assistance if the unsubscribe link is not available).
  • Based on our legitimate interest to do so, we may use your contact information to send you marketing communications by postal mail (you may opt out of receiving postal communications at any time by contacting our Customer Assistance). We may also contact you about our services, for example to ask you to provide feedback about our products.
  • We may send you communications required by law or which are necessary to inform you about our changes to the services we provide you (for example, updates to this Privacy Notice, product recall notices and legally required information relating to your orders). These messages will not include any promotional content and do not require your prior consent when sent by email or text message. If we do not use your personal information for these purposes, we will be unable to comply with our legal obligations.

4. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We do not sell or otherwise disclose your personal information except as described in this section.

With our Service Providers

We may share personal information with our Service Providers processing your data on our behalf for the purposes described in this Privacy Notice.

Examples of service providers we may share your data with;

  • Service provider operating the contact center to provide Customer Assistance to users of our Website.
  • Transportation companies delivering products purchased on our Websites to our customers.
  • Companies providing technical support and infrastructure for our website.

Where our service providers need to have access to your personal information, we will (1) select providers who respect your privacy and comply with data protection laws at any time ; (2) only give them access to the information they need to perform their services; (3) ensure that they will only use the information for the purposes agreed in our contract with them; (4) ask them to delete or return any personal information when we stop using their services.

5. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.

We use Secure Sockets Layer (“SSL”) technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.

6. HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?

We keep the personal information we collect for the duration of our relationship with you, plus a reasonable period in order to take into account the applicable legal retention requirement or statute of limitation period, or otherwise as required for our business purposes described above.

If you consent to receive marketing communications, we will keep the information necessary to send you these communications for a period of three (3) years following the end of our customer relationship or following their collection, if you are a prospective customer.

At the end of the retention period, your personal information will be deleted completely or anonymized so that it can be used in a non-identifiable way for statistic and analytic purposes.